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Rackspace Technology

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Rackspace Technology reviews

3.5

61% would recommend to a friend

(3,770 total reviews)

Amar Maletira

49% approve of CEO

44% positive business outlook

Rackspace Technology has an employee rating of 3.5 out of 5 stars, based on 3,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rackspace Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Apr 17, 2016
Recommend
CEO approval
Business Outlook

Pros

- Still good people around, becoming few and far between - They try to make the work place 'fun' - Has gym and various work clubs/groups - Good training opportunities if you are proactive

Cons

- Trying too hard to retain the great small company culture they used to have, failing badly. - Most of the staff have lost the will to fight for the company, so many changes(just look how many times they've changed their strap-line). - They will promote any yes-men and as a result, talentless managers that have far less experience than most of their reports. - Always say they 'gave' Openstack away, doesn't have an ounce of truth to it. - Have all their bets on the market buying into the fluff of 'fanatical support' for other people's technology. Unfortunately they don't realise that they can't scale a few good people.

2.0
Jan 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Some of the most brilliant engineers I've worked with actually work in Rackspace. Some of the employees actually live and breath to provide the best possible support to customers.

Cons

Middle management is far from effective, and mostly concentrated in their own career path. Frustration, is the word I had used more often during my tenure in Rackspace, and it's not caused by the job, or your peers. It's caused by management.

2.0
Nov 28, 2015

Once great company is now totally lost

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with the vast majority of Rackers here in the trenches: especially customer support & ops ("engine room") who are very customer focused, have good technical skills, are sincere and a joy to work with. The Castle (HQ here in San Antonio) has a funky, oversized startup feel and dress code is very casual at all levels. Upper management ("SLT") is fairly open about the state of the business and their 'current' strategy.

Cons

The lack of any coherent or consistent strategy by upper management has put this once great company in a very tough spot in the market (see a stock price chart or relative market share chart) and makes it very hard to do your job well, especially if you're a manager or above. This place has literally changed its strategy every 6 months for the past few years -- throwing spaghetti against the wall vs. focusing on the fundamentals of good execution and leadership. The political infighting between departments is out of control. The product teams are going through some tough changes, but are on the right track and have good leaders now. Steer clear of sales and marketing.

Viewing 136 - 138 of 3,770 Reviews

Glassdoor has 4,019 Rackspace Technology reviews submitted anonymously by Rackspace Technology employees. Read employee reviews and ratings on Glassdoor to decide if Rackspace Technology is right for you.