Ritchie Bros. reviews

overall strategy to decrease expenses while gaining “bigger share of wallet” of existing customers by pushing a self-service / eBay-type business model. Near abandonment of the long term relationship model with customers. Preference is to have a call center -type approach on most customers coupled with self-service to RB’s remarketing channels with minimal guidance or interaction with RB pro staff. However, customers still pay the same and in some instances more for these services than before. This continues to frustrate employees and customers, but the dwindling expenses of labor and other costs of business excites the Company’s hedge fund investment crowd.

- Recent restructuring has increased the politics, taken away the culture and feeling of being valued. Employees are becoming far more expendable, the shady wheels get the grease, and what used to be a culture for the customer has become an ego-fueled, numbers-driven world where the customer is becoming an afterthought. - New policies and management are creating a culture that takes trust away from the employee. Managers are being put in place to 'watch over' rather than support and coach.