SAP reviews

4.2

85% would recommend to a friend

(25,041 total reviews)
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Christian Klein

76% approve of CEO

73% positive business outlook

SAP has an employee rating of 4.2 out of 5 stars, based on 25,041 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SAP employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

25K reviews
3.0
Aug 23, 2018
Recommend
CEO approval
Business Outlook

Pros

SAP provides good pay grades for some positions (esp. in Sales and Presales, esp. for millennials), and is a solid, stable employer for development positions. SAP as a global organization has great values. It's good to work for an organization that recognizes that purpose is a strong motivator and that it has an important role to play in the overall social fabric, not just making money. Flexible hours and the possibility of working from home are a great perk. The SAP Canada organization organizes some interesting employee-centered events, largely due to the dynamism and initiative of local employees.

Cons

I really don't understand why SAP Canada is rated so high, unless this is driven by an internal PR campaign. Ratings were very bad around 2016, then it looks like someone figured out they had to improve their Glassdoor position and started asking interns, new employees and managers to review positively. SAP is an IT company and despite lip service paid to embracing gender diversity and making room for women in management, it remains a profoundly misogynistic company, and what is more, it doesn't realize it is or if it does, is painfully slow to do anything about it. The talk is all up, up, up, SAP is great, oh look at all the great women leaders we have, but if you talk to other women in non-management positions, the dirty secret is that women feel their opinions and contributions are not only unrecognized but devalued and disregarded again and again. Some women in management are put on a pedestal and revered, and held up as the proof that SAP is a great place to work for women, but this is simply not the case. Unless you’re part of the boys club, come from the outside with impressive credentials or are simply a ruthless corporate climber, you will get nowhere with this company. This is a hugely political organisation. Don’t expect to get anywhere unless you’re already a manager or very well-connected. There are many stories of employees who do next to nothing but are protected by their connections. It’s not unusual for upper managers to take the credit for lower-rung employees’ inputs and going to HR is worse than pointless. Their job is to support management. Any claim you bring the them will be ignored until the problem is so huge that they can’t ignore it anymore, or unless they’re looking for an excuse to get rid of the person complained about. Huge egos are rampant. In fact, it’s next to impossible to advance unless you possess one. The global SAP organization has some wonderful stated values, but in actuality, few people in management actually follow them. The effort to "Build bridges, not silos" is only recognized when management does it, "Tell it like it is" is a wonderful philosophy but in actually, people are afraid to speak out because, as stated, SAP is a highly political organisation and their careers will be compromised if they really do say what they think (esp. if you're a woman). "Stay curious" is great advice but is hard to follow when you're working 50-60 hours a week and there's no money or time for offsite training. Yes, the company has flexible hours and you can work from home, but in many roles, this is the only possible way to get the job done and raise kids at the same time, because every job in the Sales organisation is extremely demanding and cannot be accomplished without working in the evenings and weekends. (It seems very different for development roles). Unless you're very technical, have an MBA and/or are willing to relocate to the company's larger business centers (Toronto, Philadelphia, Palo Alto, NYC), there's really very few opportunities for promotion. Bottom line, if you want a career in sales, willing to set your personal life aside to pursue it, are in extremely good health and are able and willing to belong to a boys club, this is a good place for you. If you want a routine job with decent pay, are willing to put up with insane amounts of stress, and are not terribly ambitious, this is a good place for you. If you're a young worker eager to get some workplace experience, this is a good place for you to start. If you're a mid-level career woman (or man) looking for a good, respectful place to do a your job, and even make your mark, the options for you are extremely limited. This place will leave scars on your family and your psyche for years to come, and may even damage your health.

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SAP Response
7y
Thank you for taking the time to leave an open and honest review of your experience at SAP. While SAP is actively promoting all employees to leave reviews on Glassdoor, regardless of seniority, location, or department, SAP never encourages its employees to leave a certain type of review. Therefore, all the hundreds of reviews from SAP employees in Canada are providing their anonymous feedback. We're proud to see so many employees in Canada feeling like SAP is a great place to work. SAP takes all its reviews on Glassdoor very seriously, and all the reviews are read by senior management with the intent on exploring ways to improve. So as we encourage employees to continuously leave reviews on Glassdoor, their feedback helps make SAP a great place to work. This could be one of the many contributing factors why you see SAP's reputation in Canada improving. We are happy that you are satisfied with the benefits and values of SAP and we appreciate your suggestions for further improvement. You can be assured that your review, like all reviews, will be taken into consideration as we continue to explore ways to make SAP the employer-of-choice in Canada and around the world.
1.0
Aug 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits, higher-than-normal number of vacation days

Cons

Depending on your immediate manager, you may not be encouraged to proceed in your career. Also seems that the company is not open to employees switching to other positions or trying new things. Innovation and design thinking are buzzwords at SAP, but that seems to be where it ends.

1.0
Aug 22, 2018
Recommend
CEO approval
Business Outlook

Pros

I will let you know when I come across one.

Cons

Sales has zero, ZERO idea on what we actually do so they sell something that does not exist. The Customer Engagement Executives (CEE) are just as worthless. They are to help manage the customer while support works on issues, now all they do is demand a solution for the customer THAT DAY (which they already promised to the customer without ever checking with you). Support is left to basically just do whatever the customer is demanding, not asking, but demanding. There is no real scope of what should be supported, it is just a free for all. A customer doesn't like the font the application is written in, well then it is clearly a product of the issue and needs to be fixed ASAP. The volume of work has increased tenfold within a year but the staffing has either stayed the same or decreased due to people leaving due to burnout. Management talks a big game of retaining people, but no follow through. all we are told by the parent, SAP is that adding more employees does not fix the problem. But then even when we get to hire some people it is usually only 1 person and even then there is usually a hiring freeze. So the 20 people you were supposed to get, end up being 1 person, that was supposed to start Jan 1st, but due to hiring freeze won't start until Oct 1. That is if they actually waited that long and didn't look for something else. The pay could be better for the level of stress you face on a day to day basis. Or you can just start not caring about the work as most employees do. For a company the size of SAP you would think they would attribute an entire multi-level office building just for support? Nope, just a third of a floor with about 30 people to support a global community that grows by 10-20 customers a week. There isn't much great or even good about this place as certain departments get all the respect and recognition and the ones doing the actual work just get more work to do.

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