Sage reviews

You get the sense that one day, many, many years ago, Sage was a great place to work, filled with brilliant talented people who had a vision. Not so now. Jobs-worth managers who can't actually manage. Hack programmers who think that programming is something you learn from a book. Hint : It's not. It's a learned skill. You only get good by programming A LOT. Some seriously anti-social personalities in their organisation. No focus. No drive. No real passion for anything except pleasing on-lookers and the media.

Tech support are amazingly understaffed and overworked. It takes months to get new technicians on smaller specialised teams and the people waiting for new staff to help them are seriously overworked and stressed. The staff many moons ago were known nationwide as being the friendliest and best support people out there, are now battling huge queues, forced to push sales leads down people's throats as they have sales targets and the surveys that complain about the queues or the products count against the technicians. If you're on support, it's like you're seen as second class citizens, overworked and underpaid. Some bias there too, some of the managers are just yes people and if you raise concerns you're told you are "negative". If you're not a yes person too then you have a target on your back. It's great having csr days but if you can't attend as there isn't enough staff to Man the phones, whereas non phone based staff can go off as they like. Though there was a time when they let a lot of phone based staff off for the csr day, which caused huge queues and immense stress to those who remained. It's so sad to see the place fall so far. While yes a company should make a profit, but not to the detriment of the staff. What did Richard Branson say? Look after your staff first and they'll look after the customer. Not if you're in sage customer services.