Badly lost touch, terrible management attitudes
Pros
Good facilities, friendly colleagues, various roles at the company, onsite parking, charitable work.
Cons
Management have completely lost touch with their staff, in particular the front line. The attitude across the board is now "tough... If you don't like it, go". That is the kind of response you get even when questioning consistently strange, careless approaches to staff expectations. Refusal to match colleagues pay for doing the same job with the same set of skills as this seems to be constantly under review and has been since September. No longer get proper training. Everything is expected to be done at your desk for a short period of time with little to no option to ask questions. Ridiculous sales targets for non-sales based roles. Adherence policy is a joke. A day does not go by where you do not hear colleagues complaining or talking amongst themselves about how frustrated they are with the way their job has changed/lack of management appreciation/lack of progression opportunities/unrealistic targets. Very high number of front line staff seeking opportunities elsewhere as sage no longer matches their ambition/pay scale/under increasing, unwarranted pressure/feeling forced out. Any questions posed to senior management are never answered convincingly and seem to be brushed under the carpet. Customers are not getting the quality service and support they pay for, they deal with poorly trained staff and staff who are under pressure to get rid of them as soon as possible. Management have become completely ignorant. Lower level management under increasing pressure to hit targets of their own, which means heaping more pressure on their own teams. Unhappy manager + Unhappy Member of Staff = Bad times for Sage Customers.