Sage is failing to live up to its Mission Statement in many ways in its new-focus-products (and in some harvest products) by failing to provide time (or) training, and failing to provide positive-reinforcement for improvement or growth. Talk about caring about our customers is just smoke and mirrors. Senior managers and executives don’t know the staff anymore, and some of said executives could act more professional and responsible. When the employee succeeds, it takes years for regular staff to be promoted or rewarded, especially in hard times (bad economy), but if the same employee has a difficult year, the company takes quick action to dismiss or penalize the employee. When an employee does fail, the company’s front-line managers and HR fail to deliver on promises to provide structured guidance for improvement. As a long-term employee, I am very disappointed in the company’s continued failures to provide growth opportunities for long-term employees who work in the trenches. Management members seem to come and go, continuously promoting themselves and friends, but seldom share the financial and growth woes when times are bad, and are quick to blame ONLY the economy or regular staff. The times of David Hanna & David Butler who provided a shared vision of responsibility and growth are gone, replaced instead by get-rich quick executives who drone on about ‘what we’re going to do differently’ during company meetings. Finally, I should be able to provide constructive criticism to my manager, as well as managers and executives above me on their performance & behavior – they should be judged by me as well. I’m no longer impressed, I’m re-educating myself, and updating my resume. It’s time to find a more customer/employee centric culture – it’s no longer Sage.
