Decent job with no real path to progression.
Pros
Decent wage, great benefits and PTO. Easy access to highway, makes for a simple commute. The office is nice and the hardware is pretty current. The area is nice, no concern for crime or anything like that. My manager and team is great to work with.
Cons
No real path to progression. You will get a merit increase each year dependent on some extremely rigid metrics/stats that continue to increase each year. The system is designed to burn you out. They say you will get a bonus, but we have not for 4 years and the trend seems the same. The work is monotonous and shallow, and you better be prepared to deal with some very toxic and pushy customers. As you "progress" you will be expected to perform ever-increasing job duties with no increased pay.