Sage reviews

There has been a decline in communication that has steadily become worse since prior to the initial restructure and the continuing change of internal managers has exacerbated this effect. Along with this is the ongoing turnover of experienced staff with no replacements and you have a massive workload left in its place. I would consider the morale in a lot of the departments I collaborate with to be at an all-time low. Couple this with a lack of clear leadership/direction, an inadequate review system and employees are left feeling undervalued, defensive and ready to move on.

Stephen Kelly's customer obsession is admirable but who serves the customer? His 'colleagues' do. Its common sense that engaged colleagues are far more likely to be better at serving customers. Unempathetic rounds of retrenchments, dis-empowerment, condescending language, poor C level hires, scape-goating, lack of investment in talent and ability to retain talent, and a culture of fear and imbalance typify Kelly's leadership style. This may be construed as merely the words of a disgruntled employee but, Mr Kelly, to put your mind and those of your shareholders at ease, why don't you conduct a employee Net Promoter Score on your leadership i.e. a simple NPS rated question as to whether your colleagues would recommend you as CEO to another similar global company's employees? If what I feel and what I hear on the ground is anything to go by, you would be horrified at what your colleagues think of your leadership.