So much potential but toxic culture reigns
Pros
Great building which will be even better after the upcoming refurbishment. The salary and benefits are good at management level, and there are some dedicated and talented people in the company who want to do the best for the business and customers
Cons
Too many middle aged white males in the majority of UK leadership positions. Where is the diversity that is talked about all the time? There are some outstanding female leaders in the business but because they aren’t loud and spending all of their time on self promotion they are routinely overlooked for promotion. Lack of pace in decision making. Simple decisions get tied up in layers of red tape meaning nothing happens quickly. Customer obsession is just a phrase that is used. Lack of resource in service areas impact the customers and the leadership refuse to put resource into these areas. They say it’s cost but then it’s hard to accept all of the flash partner events plastered all over social media which don’t come for free. There are too many bullies who treat people with no respect and are never challenged.
