Sage reviews

3.6

63% would recommend to a friend

(5,257 total reviews)
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Steve Hare

71% approve of CEO

60% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Jul 31, 2018

A Titanic analogy - stay well away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Colleagues work hard to try to keep themselves and the company afloat Flexible working if you're lucky to land in a team that allows you to be An inkling of recognition amongst certain management tiers (mainly People) that there is an actual crisis going on - they are now doing more in terms of asking for opinions with Pulse surveys every quarter. Although nothing has yet changed.

Cons

The resemblance to the Titanic is striking - a big giant, slowly sinking with everyone on board. People jumping off in a bid to be safe whilst an orchestra plays on, trying to remain oblivious to what is happening before their very eyes. It's a great pity to see so many intelligent, hard-working people all trying to do their best in this situation. No bonuses, technology from 12 years ago, budgets cuts left, right and centre. Travel bans, hiring bans. People being fired the same day as it's "Bring your kid to work". It all goes to show how out of touch some members of Sage management team are. Morale is at an all time low - our HR team has been depleted and their jobs moved to Poland. Trying to get anything done is just a huge effort that can take MONTHs to resolve, even the simplest of things. Revolving doors mean that people either leave on their own accord after 6 months of experiencing what it's like to work here, or are seen out of the door. We've all seen people be lured in from great companies to just leave within a few months. No summer party, probably no Christmas party. All renovations of Sage Newcastle office cancelled just after they started to save budget. The impending bell curve performance system that we are being told does not exist, but managers are asked to provide figures on when rating their teams. There have been talk of there being a new rating system - but as usual this has not materialised nor timing has been given for when it will.

1.0
Apr 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Of the few people left I know my colleagues are a great bunch of hard working people.

Cons

I cannot submit a no star review, that is the only reason there is one. Leadership appear to have no idea what is going on. Hopping from one so called innovative idea to another. We have to watch videos which show these sycophants self congratulating each other and being referred to as his “Rockstars” by the chief executive. It’s payroll software not Apple. Blame culture. A theme running through many of these reviews is people feeling they are being hounded out of their jobs which the standard response will deny. Well right now I can see this happening. Colleagues that have worked hard and have decades of knowledge and experience being undermined and questioned at every turn. People I admire for their knowledge and attitude suddenly having to qualify their every move and being treated like pariahs . Not by their direct managers but at a higher level. Putting direct managers in such a horrible position they leave. Colleagues are constantly stressed and worried every time a group meeting is called its our time for the chop. And yes I see someone has mentioned this year we have a people survey that we can write comments in. After last years survey that had loaded questions, restricted answer choices( positive, really positive or over enthusiastically positive) and the level of complaints they received about it they had to make a change or look even more foolish. Please don’t contact me to ask if I will discuss my review. We can have that conversation at my exit interview.

1.0
Mar 22, 2017

Consider this a PSA: AVOID!!! Negative reviews here ARE factual.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are on time (payroll is probably the one dept they haven't screwed up yet), good camaraderie among my coworkers, a few "good eggs" that you can learn from. There is also an overzealous group of people here desperately trying to salvage the Sage brand, as evidenced by their trolling of Glassdoor and lightning-quick response times. Kudos to you.

Cons

If you've seen the TV series "The Office" and liked it for its comic dysfunction. #lifeatsage is a perverted, morally disturbing version of that and you are one of the unfortunate characters in it. At a high level, the company's priorities and business decisions are driven by one person/a handful of people - which would be awesome if they had the mind of Steve Jobs. This is clearly not the case, as seen in continuously floundering business performance. But let's focus on day-to-day events that will actually impact your sanity and satisfaction (here's a few accdg to a BCG survey): 1. Appreciation for your work - there is none here. NONE. Unless you can change the business overnight or blindly take orders from the dictator/s here, anything positive or useful you deliver is basically ignored. Or worse, your manager (who knows nothing) passes it off and his/her work. There is blatant disregard for your expertise/skills that the company hired you for, which really speeds up employee demotivation. 2. Good relationships with superiors - if this involves anything that remotely resembles what you would expect of a good manager/leadership based on prior corporate experience (purposeful coaching, mutual respect, etc.), you are NOT getting it here. Dictatorship is alive and well here, so the health of your relationship with your manager hinges on your willingness to follow the ruling class - even if it makes no business sense. DON'T be foolish and expect your manager to vouch for you for doing what's right for the business/customer if it goes against the consensus of the ruling circle. 3. Company's financial stability, job security - Sage is a global company with presence in 20+ countries, so there's that. The Reston business, though, is up for sale and it feels like the mother company is just itching to get rid of it. Let's also not forget the fact that sales are routinely missed. 4. Learning and career development - Every place presents an opportunity to learn. Here you'll learn a lot here about: launching products that DO NOT work, selling products that don't deliver on customer needs, ignoring what your customers want, following blindly even if all the data/facts tell you otherwise, how to effectively pass blame, the list goes on... Career development is a concept that's completely foreign to Sage. It's pretty normal here for managers NOT take the time to appropriately onboard and integrate their new hires, talk them through the business goals and strategy (oh wait - there's NONE!), clearly articulate deliverables/what you'll be measured against, etc. IF your manager actually has a development conversation with you (yes, that's optional in this place), it's haphazardly done. How your responsibilities evolve has nothing to do with honing your skills, or what you'll learn from it. It's influenced SOLELY by what needs to be done and whether or not you have the bandwidth. 5. Company Values - This is the only place I've worked for where senior/tenured professionals are routinely chewed up in front 10+ people. What should be reserved for a private coaching conversation is being discussed in a business meeting - complete with a sprinkling of swear words and the company's leadership team condoning it. You'll see VP's and entire teams engaging in a blame game. Remote meeting participants are put on mute so that those in the room can disparage them. The ruling class here is completely tone deaf to the concerns of the worker bees. It's no wonder that they turn a blind eye to the astronomical attrition rate. You're probably thinking - wow, a lot of HR issues here, why not report them? Reston HR is a joke: the job is more of being a mole to leadership vs. addressing/escalating employee concerns, implementing checks and balances. My faith in global Sage's HR is dissipating quickly since these concerns have persisted for YEARS.

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Sage Response
9y
Thanks for your feedback. Our business performance is really good, a few hightlights based on FY16 close - 70% recurring revenue growing at >10% p.a. £1.6bn revenue and there are 72m businesses in our market, of which only around 1/5 have a purchased software solution. Sage is the only global company who can take a company from start-up through scale up to enterprise, providing hybrid on-premise / cloud products for the ‘customer for life’ installed base and cloud accounting products to win new customers. There are some amazing leaders at Sage, but we know we can do better, hence the new leadership programme which 2000 leaders will be undertaking (also new leaders will continue to attend). In the Sage Academy, you'll find a multitude of opportunities to develop your career, also in the new careers section on Your Sage you'll find lots of great tools to help grow at Sage. Don't forget the Mentoring@Sage programme - have you looked at the fantastic Mentoring@Sage portal (you can get to it from Your Sage via the careers section). A mentor is a confidential trusted advisor, outside of line management, focussed solely on enriching the career experience of mentees. Mentors will share no strings attached advice, ideas and insights from their experience to help mentees navigate challenges they face. This mentoring role is very different to the role of a line manager who is more focussed on role performance. Meanwhile let me confirm that unethical behaviour is not tolerated at Sage as detailed in our Code of Conduct, and you and all colleagues here have access to the free and confidential ‘Safecall’ line in the event you wish to draw attention to any wrongdoing. If you have concerns about unethical behaviours, please use Safecall. Thanks again for your feedback.
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