CSG is one of worst department to work in Salesforce. Never Join Support
Pros
-Monetary Benefits are good in the starting but here also some people would get for package and other less even for the same role.
Cons
- Repetitive work in Support, no learning. I was also a developer who joined Salesforce support but I now regret my decision. -No process to change role internally. The recruiter will lure you by saying you can switch internally but there is only politics here. Managers will not let you switch to development. -I joined Salesforce as a Support Engineer recently and the experience has been not good. Managers are poor - There are no holidays in Salesforce Support in Hyderabad. Manager can ask you to work even on 15th August or 26th January. -I read many reviews where people write good salary as a con but you need to understand that it's a product based company so definitely it will offer more than service based companies. For me, the recruiter tricked me into received less package compared to others. -Salesforce says there is Ohana culture but the Hyderabad office is pathetic. You can't expect Ohana culture wherever there are Indians. -Managers are unprofessional, they don't let you take advantage of the benefits offered by Salesforce as if it's their own money.