Secureworks reviews

3.6

70% would recommend to a friend

(715 total reviews)

Wendy Thomas

62% approve of CEO

41% positive business outlook

Secureworks has an employee rating of 3.6 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Secureworks employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

715 reviews
2.0
Aug 14, 2023

Only good for work-life balance

Recommend
CEO approval
Business Outlook

Pros

Good Dell benefits and work-life balance is okay

Cons

Oversaturated market where Secureworks is severely behind (by the time you get into an account, they've already bought Arctic Wolf). This is partly because Secureworks refuses to use any marketing dollars to get their name out there. Don't bother asking to do a customer/marketing event...it's not in budget. No chance for lateral movement. Feels like a pyramid leadership structure and you have no real voice. You're asked to sell other services that pay but don't retire any quota, therefor reps are left looking like they sold nothing even though they closed numerous deals. Commission structures have no "rhyme or reason", they are lazily thrown together and everyone has the exact same number regardless of the market you're in. Just be prepared to be a cog in the wheel with the impending worry of being laid off.

2.0
Oct 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Has an enormous backlog of positions to hire for due to the human-touch centric product and business model, resulting in high starting salaries, even for relatively inexperienced workers. Some very smart and talented people work here - consistently in the Gartner magic quadrant, and has worked to preserve some semblance of thought leadership in the managed security service provider (MSSP) space One of the last pure play MSSPs out there - this is what they do. Very sales focused organization - they could sell sand to the Saudis.

Cons

Where do we even start? Ossified senior management believes that every year is 2008, that the golden age of hand written Snort signatures will live forever Software platform (Counter Threat Platform) is a house of cards. It could literally collapse at any moment. Propped up by spiraling IT and operations budgets to support a business model (inspect and detect EVERYTHING!) that went extinct in the wild years ago. Costs associated with keeping this platform up are driving the company into the ground. Company is not run by the right people. Senior VPs (Operations/Research, Engineering/IT Operations) are fighting to preserve their fiefdoms while the company loses over $10M per quarter Dell's acquisition of EMC means that the days of easy money from the mothership are over Constant mid-management re-structuring and turnover means nobody knows who they're working for every six months. Constant strategic goal shifts mean nobody knows what they're supposed to be doing at any given time Has the largest software organization of any non software company you have ever seen, but at the lowest possible efficiency imaginable Likewise for operations - lack of automation, and a stunted platform, means a consistent, large deficit in trained security analysts to actually deliver service

1.0
Jul 18, 2015

Old-Fashioned and Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can get some first-hand knowledge of the security industry. Depending on what department you're in you may have the opportunity to perform a broader range of tasks than you would at a larger company.

Cons

With few exceptions, it's a toxic organization. It's very old-fashioned in how it operates internally for a technology company. Upper management is a combination of machismo, salesmanship and aw-shucks faux-southern charm. Also of note is how the entire company is run by sales with almost no real effort to bring in business by simply attracting it. I witnessed a steady exodus of talent in my time there and an increasing inability to attract impressive candidates.

Viewing 4 - 6 of 715 Reviews

Glassdoor has 735 Secureworks reviews submitted anonymously by Secureworks employees. Read employee reviews and ratings on Glassdoor to decide if Secureworks is right for you.