ServiceNow reviews

4.1

79% would recommend to a friend

(5,734 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Oct 13, 2025

Good place

Recommend
CEO approval
Business Outlook

Pros

Wlb is good good pay

Cons

Growth is slow and outdated tech

2.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

1) Continuously improving work culture 2) Excellent support for hybrid and remote work 3) Rapid adoption of AI technologies 4) Competitive pay packages

Cons

1)Outdated tech stack and lagging behind industry standards in adopting the latest technologies, except for AI-related initiatives. 2) Many tech leaders appear to be marketing consultants rather than true technology experts. 3)Lack of product mindset and a structured process for adopting business requirements into engineering delivery. 4)Commercial products are overpriced and difficult for enterprises to replace. The platform is monolithic and challenging to scale.

Viewing 475 - 477 of 5,734 Reviews

Glassdoor has 6,672 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.