ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Jun 12, 2020

A company that truly cares about their employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is the best company I’ve worked at so far in my career! I’ve touched startups, agencies, and mid sized companies which all have it’s pros and cons so I was a little bit nervous to jump into corporate world. Sure it comes with the standard office politics, no where is perfect but there’s nothing here I can’t handle, I’ve dealt with worse problems- way worse at other companies. - There is virtually no ego here. You know those meetings where there’s that person/few people who feels extremely strongly about their opinion and won’t back down at all? Like their answer is the only right answer? Well the people here don’t have that mentality, sure we still have arguments but it’s always from the mentality of we’re a team, let’s make the product the best it can be for our customers rather than stroking our own egos. This is such a breath of fresh air. - Which leads to the next benefit, no finger pointing. Throughout my career I have faced countless departments and teams not owning up to their mistakes and would rather throw someone else under the bus. That does not fly here. We do not dwell on mistakes, we accept it and try to find a solution as quickly as possible. Because guess what, the milk has already spilled so no use finger pointing. How can we help each other do better? I love that we act as strong as our weakest link so it’s in our best interest to support those who need help. To help each other learn and grow. - I feel like our leadership actually cares about us. It’s very genuine and sincere and you can see it from how they carry themselves. How at each all-hands, they mention that rather than only focusing on numbers. Because guess what, they know that taking care of employees lead to better work. I don’t know why that’s such a hard concept for companies to grasp, treat your employees well and they’ll want to stay. We were one of the first companies to go full remote on a global scale because of the 2020 Covid19 pandemic. And then weeks later, everybody else followed suit. I love that they address head on the issues happening in the world like George Floyd and Black Lives Matter movement. This is a company that truly cares and makes a genuine effort rather than virtue signaling on social media. - Amazing people - Top of the line benefits and perks - I can go on and on but I think you get the point. There’s a reason we’ve been recognized for so many things. Also we were ranked 3rd for happiest employees in the US!

Cons

- Typical corporate stuff like a lot of teams so hard to know which resource to go to sometimes - They seem pretty strict on years of experience corresponding to IC level. Like you’re not going to find a 25 year old in a Senior position here. - The internship program is only open to those enrolled in school. I’m not a fan of this methodology because it doesn’t help those less fortunate who couldn’t afford college or who wants to make a career switch. We should make tech jobs more accessible

5.0
Jun 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Fantastic company that genuinely cares about us as employees. I've felt it since I joined but even more so during this crisis where they have thought about how it may be impacting employees, offering extra benefits, support and unrivalled communication from the US leadership. There's flexible working and a real sense that your mental well being and personal life comes first. The company is also doing really well which is amazing, and I have faith in all of our global leadership team that they will make the right decisions to continue our growth. I can see myself staying here for years to come and hope to grow with the business.

Cons

As a company this big grows quickly, sometimes it can be frustrating when processes are not in place yet or things hurdles need to be jumped. But actually this is also a positive as you can be part of that change.

5.0
Jun 7, 2020

An amazing company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growing company with upward mobility Culture of execution and best person for the job Modern and clean workspace (inc. equipment) Competitive salary and package

Cons

No longer a small/medium size company, meaning more red tape and teams sometimes operate in isolation (although less than expected at this company size).

Viewing 5413 - 5415 of 5,712 Reviews

Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.