Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 779 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 408 reviews)); "Benefits are good and fair" ((in 397 reviews)); "Good pay and worklife balance" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Apr 2, 2015

Working with people top of their game. Great product and everyone is very focused.

Senior technical consultant

Recommend

CEO approval

Business Outlook

Pros

- Everyone in Professional Services is top of their game. - Team cooperation and collaboration is second to none. - Lots of flavour and general client variety. - Very professional. - Mentality of "teach them to fish, not fish for them". - Well respected management team (UK).

Cons

- Heavily focused on exam certifications which aren't the be all and end all. - Strict job titles and generally don't hire in Leads. - Lack of external training. - N'th degree resource planning - can be prohibitive.

2.0

Mar 29, 2015

HP and BMC resurrected through Service Now

Innovation and design

Recommend

CEO approval

Business Outlook

Pros

Good Sale strategy, and blitzed the ITSM Market, but the Product does not live up to the hype.

Cons

The Product is very old school in look at feel, like all the other products currently available, I see no new innovation or paradigm shift. Looks very similar to HP Service Manager, and carries some of the same terminology and functional baselines. The application navigation is not user friendly and a lot of scrolling is required for an Administrator. Too many quickly developed application that have no better look and feel than a well-designed Access database and associated forms (30 years ago). Most of the Guys have come from HP and BMC (Remedy) and continue to provide the look and feel of these old school ITSM Products and it is evident when you are introduced to Snow for the first time. Software Development Lifecycle already peaked, Customer tipping point 5 years (Top heavy design and poor long term SaaS model). Customers allowed too many customization options and this will become a long term burden on seamless upgradeability.

2.0

Mar 18, 2015

Better Get in with the Herd.

Senior solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Excellent Product, excellent support from corporate, public company compensation, benefits were above average, customer base was great

Cons

parochial, clique, herd mentality, office politics, lack of cross functional leadership initiatives lead to processes that are convoluted, goals are not well defined or articulated, different skills sets are not valued

Viewing 5575 - 5577 of 5,688 Reviews

Jobs at ServiceNow

Account Executive – CRM & Industry Solutions (Enterprise, New Business)

México

View job