Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Apr 12, 2012

Amazing opportunity - great teamwork, integrity, and execution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has grown tremendously in the last 1-2 years and has managed to maintain a start up culture, with a singular focus to change the way the service desk is run. The ServiceNow platform has the opportunity to disrupt the entire IT stack, and at the same time, crush the legacy players in the same way Salesforce did in Siebel and others. Everyone truly wants to help each other, but only top notch should apply. You will work hard, change is constant, and opportunity abounds.

Cons

People from big companies might have a hard time adjusting to the pace and rate of change. Expectations are high. Ability to execute is mandatory. Change is constant. Adaptability is imperative.

3.0

Jan 28, 2012

Transitioning under new management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stock options, potential for growth if the company gets its house in order internally. Must decide if it's a cloud company or ASP.

Cons

Dramatic changes in upper management over the past year resulted in 5 different teams all working in different directions on the same project. Too much reliance on using our own software internally as a matter of philosophy, even when the software wasn't ready.

5.0

Aug 25, 2011

Great place to work, innovative with disruptive technology

Manager

Recommend

CEO approval

Business Outlook

Pros

You can work with smart people who are dedicated to changing the way IT utilizes technology and making a significant impact on the IT Service Management industry

Cons

Some people may not like or be able to adopt to a constant changing work environment where you are constantly challenged and held accountable for your actions (or inactions)

Viewing 5665 - 5667 of 5,668 Reviews

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