ServiceNow reviews

4.1

81% would recommend to a friend

(5,690 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,690 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 3, 2023
Recommend
CEO approval
Business Outlook

Pros

1. Appealing Public Image: The company projects an attractive set of values and culture to the public, drawing potential employees and customers. 2. Inspirational Messaging: The publicly shared values can inspire employees and create a sense of purpose in their work. 3. Enhanced Brand Reputation: A positive image of the company boost its reputation, leading to increased trust and loyalty from customers. 4. Employee Attraction and Retention: A strong culture can attract top talent and encourage existing employees to stay with the company long-term. 5. Alignment with Social Trends: Company'svprogressive values may align with prevailing social trends, making them more appealing to socially conscious consumers.

Cons

1. Pay versus Expectations: Employees may find that the compensation offered is not commensurate with the high expectations set by the company's values and culture, leading to feelings of undervaluation and dissatisfaction. 2. Discrepancy with Reality: The publicly projected values and culture may not align with the actual practices and environment within the company. 3. Workplace Dissatisfaction: Employees can feel disillusioned and disengaged when they realize the disparity between what is advertised and what is experienced. 4. Erosion of Trust: Inconsistencies in values and culture can erode trust among employees and customers, leading to negative perceptions of the company. 5. High Employee Turnover: Misalignment between advertised and actual culture may lead to increased turnover rates as employees seek a better fit elsewhere. 6. Negative Impact on Company Reputation: Once discrepancies are exposed, the company's reputation could suffer, affecting its ability to attract top talent and customers.

1.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Not many. Very archaic and old way of thinking.

Cons

The company previously let people work remotely but is now asking people to come back into the office. They are removing hiring a diverse workforce and not accommodating disabled people and others that previously benefitted from Remote work. Do not work here!

1.0
Feb 1, 2022

Pass

Recommend
CEO approval
Business Outlook

Pros

Benefits are good, RSU's keep you there.

Cons

Leadership, toxic environment, lack of accountability, constant reorg.

Viewing 127 - 129 of 5,690 Reviews

Glassdoor has 6,626 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.