ShopRunner reviews

There are always growth pains in smaller companies, especially when you are ambitious. Because of our size, there is never a lack of things to accomplish. If you don't have a start-up mindset, the speed at which we try to move can be daunting.

The environment here is so toxic and draining that I would rather be unemployed then work here ever again. Company culture is preached and everything sounds great on paper, but what is preached is not practiced. The executive team is splintered and shifts priorities, creating thrash and inefficiencies throughout the organization. Execs claim to be building a robust product suite, but everything is half-baked and focus is put towards the shiny new object. Any idea what happened to District? What about CartRunner? SRX? How don’t the executives running this company understand that rolling out new company-wide priorities on a quarterly basis is not only detrimental to the business, but it’s detrimental to the teams who are putting their blood, sweat and tears into their work. When a product is a company focus then it’s scrapped and put on the backburner 3 months later, it kills team morale and makes people quit because they are not being valued and their work is disregarded. ShopRunner is a company that services ecommerce retailers, yet only one person on the executive team has worked for an ecommerce retailer prior to joining ShopRunner. You can’t give that specific person any credit though because a credible retailer contract hasn’t been signed in months. This is a retailer centric business, but no one actually puts the retailer first – kind of ironic considering the retailers are what pays ShopRunner’s bills. ShopRunner’s goal is to embed themselves so far into a retailer’s site and business that it makes it impossible for the retailer to terminate their contract. It’s apparent there is a major morale and attrition issue, but it’s skated around and brushed aside by leadership in company All Hands meetings and company emails time and time again. Extremely smart and hardworking people from departments and offices across the company are leaving, yet no one at the top is being held accountable. Nothing is being done to address any of the issues that are being communicated to leadership. Cool swag, free lunch and snacks don’t mean anything when people aren’t feeling valued, there is no career growth, and all the wrong people are being given all the opportunities. It makes it pretty easy to leave a workplace when the immediate executive leader for your team is unprofessional, dishonest, demeaning, demoralizing and a total micromanager. People don’t leave companies, they leave managers and terrible executive teams.