Pros
• Slack does Customer Experience right! We have a lot of freedom to do what is best for our users. This is a gem in the world of Customer Experience. • Great team and atmosphere, I work with a great lot of people, everyone's giving it 100%. • High-profile company, the product is amazing, and the benefits are very competitive.
Cons
• Don't be fooled by the no-blame, no-ego, we're-all-in-this-together approach. There is politics, like everywhere else. • The people at the very top of Customer Experience are control freaks. Their baby is growing up and they're having a hard time letting to. They are not receptive to disagreement, they get involved at a level they should not be and consistently undermine our managers. They don't know how to manage more structured organisation (or people it seems) and it can get messy and confusing.
