There are no salary adjustments after your 6th month of work, and there is no sense of seniority in any account. The administrative area is sluggish at best. None of the escalated issues had any prompt solutions. When one of the benefits was retired, it was blamed on the people in the production floor for requesting it in the first place. We are ordered to take our lunch and our personal breaks in the times they deem better for the operation, not for us.
Benefits are always being removed, and every goalpost is moved so that it cannot be achieved consistently, and it not only happens to the representatives, but also to the team leaders. The equipment is dismal, and the connecting lines are constantly in disarray. Every team is understaffed, but the leadership and IT team especially so, which may be the reason why IT is entirely non-responsive to any crisis.
There is also no advancement in the medical interpreting account whatsoever. Many people in process to become team leaders or trainers were simply left behind, and the team leaders are not chosen to become supervisors, even when they are the ones helping with everything and running the floor without any help from above.
This being said, it brings us to the real point: The supervising team is utterly lost. They don't know what goes on in the floor. They know nothing about the operation, but are very deeply interested in increasing productivity without increasing salaries. They are not interested in retaining any member, which is why the company constantly bleeds workers. The monthly hiring waves contain around 4 to 5 people, but in that amount of time, they lose the same amount of staff.
