Starbucks reviews

3.5

56% would recommend to a friend

(85,194 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Aug 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Young and intelligent workforce comprised of people who genuinely like the company and the brand. The focus on doing what is right for the customers is deeply ingrained within the corporate culture, as is doing what is best for employees. The work/life balance is great - the complete opposite of somewhere like Amazon

Cons

Although the organization is relatively flat, many decisions come from the very top. The culture promotes gut over logic or facts as a basis for decision-making, which is a reflection of the poor data management systems within the company. Hard data is hard to come by, and the company operates without great visibility around what is going on in the field. The pay is terrible. No buts about it. At least once per day, I think to myself, "I'm happy with my job, but I'm really bitter about the compensation package." Also, the amount of vacation we receive is a joke. For an experienced employee to come in and have only 2 weeks of vacation is ridiculous.

1.0
Jul 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Extremely good work life balance, very little expectation for delivery and the general pace of life is incredibly slow, as most people "review and assess" things for many days before any kind of action is taken. Even the most basic items and deliverables take many months.

Cons

Extremely toxic political and hierarchical structure that has to correlation to real world skill, the corporate world at it's finest. From the most Senior Management downwards, the only way to obtain seniority and respect within Starbucks is to sit on the same chair for years on end and place an obedient smile on your face. One of the most unskilled and inefficient technology departments anywhere in the world, they would struggle to successfully deliver the new company blog. Trust is placed in the loudest voices instead and no one has any real understanding of quality over quantity, the result being complete mayhem to anyone who is truly good at what they do. Every single thing is over-engineered, extremely poorly thought through, 10 times more expensive than it should ever be, and everyone around in the tech department has no reason to take such a career up in the first place, they are shockingly bad and that seems to be the status quo. People constantly get fired at the behest of seniors for taking on simple arguments, and that is the way of Starbucks, fire the people who disagree with you, keep around obedient staff who's so astonishingly unskilled and clueless they would rival the bureaucracy of any government in the world, and the same story seems to be consistent through multiple departments of the caffeine driven behemoth. They do not hire quality, they have no idea how to recruit talent, it's merely the portrayal of the proverbial "the blind leading the blind", to a degree rarely seen in this world. If you are junior in terms of real skills but senior in how you perceive yourself and you have a mortgage to pay, Starbucks is engineering heaven.

1.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

You can get your degree through Arizona State University while working there (but you'll never have enough mental or emotional energy to put towards attaining a degree while employed at Sbux) They technically provide IVF assistance, but they'll burn you out long before you have the chance to take advantage of it (and you also will be working paycheck to paycheck even as a manager, so you won't be able to afford to have a baby anyway).

Cons

It now makes me disgusted to hear Starbucks coined as a "progressive" company. They screw you over slightly less than other companies, and they will constantly pat themselves on the back for being "an incredible, people-focused, benefits-giving place to work." The reality is that they will work you to death and tell you that you have the power to do more. If you care about the supervisors under you, if you care about the baristas under you, this job will make you sick with burnout in order to try and do right by your people, while Starbucks corporate continues to raise benchmarks to unattainable levels and slash "bonuses" year after year. My store was the second-highest performing in the area, and my quarterly bonuses were a laughable $400 (not even enough to cover gas money for a single month of commuting).

Viewing 55 - 57 of 85,194 Reviews

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