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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      56% would recommend to a friend

      (85,461 total reviews)
      avatar

      Brian Niccol

      32% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

      Reviews by job title

      85K reviews
      3.0
      Aug 24, 2010

      Starbucks, like most Fortune 500 companies is great on paper, but as a day to day employee? not so much.

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and free 1lb. of coffee weekly and and the 30% discount is great when they mark down merchandise. Also, you get the opportunity to network with some great customers.

      Cons

      Yes, some customers can be very snooty, but I understand why customers go to Starbucks...its their time to have a beverage customized exactly to their specs, and this is the one time of their work day to be the boss and show off to their friends and dates that . And at the price of a top shelf cocktail, the customer pays a premium for espresso drinks. Most baristas don't get that, so their easily offended by some of the customers.

      1.0
      Aug 24, 2010

      Terrible hours for poor pay / annoying and selfish leadership.

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free pound of coffee each week. Free drinks while on the job. Most other baristas are fun and nice to work with.

      Cons

      Management only cares about sales and making sure they pass the company standard testing. The early hours and incessant level of hard work you're required to do does not match the minimum wage. Most of the shift supervisors are annoying and only care about covering their own asses.

      4.0
      Aug 23, 2010

      Decent part-time job

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly and helpful coworkers - Flexible with schedules. - Free beverages during shift, weekly markouts, and discount on other Starbucks products - Excellent training program, corporate standards for doing everything. - If you work at a high-volume store, there is always something to do so shifts go by fast.

      Cons

      - Sometimes you have to deal with really selfish and rude customers but you're not allowed to show frustration. - Sometimes bums come in and try to steal things from the condiment bar and it's still your responsibility to protect store property. - Office politics and gossip. - At stores that get less business, sometimes employees with seniority idle around and waste time on the clock instead of helping others out.

      Viewing 84967 - 84969 of 85,461 Reviews
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      Glassdoor has 91,179 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.