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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      56% would recommend to a friend

      (85,287 total reviews)
      avatar

      Brian Niccol

      31% approve of CEO

      40% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.8

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      85K reviews
      2.0
      Mar 11, 2009

      Working here, was like being in the luxury of the Titanic, but no one realized the ship was sinking.

      Customer contact representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at the Corporate Offices in Seattle in their Customer Service Department. The building itself was very aesthetically pleasing. Large couches, nice kitchens with full access to almost all of Starbucks products. Friendly.

      Cons

      One reviewer put it best. "Lack of clear direction and leadership causes delays and confusions. The caliber of talent is lower than most other companies." I've worked for several large corporations, from American Express, UPS & Qwest and can honestly say that the people that have been chosen to 'run' the departments that make up the entire company are clueless. They lack the ability to recognize true leadership and talent and are threatened by anyone who displays these skills. Even if ideas are suggested with 'team spirit" or "What is best for Starbucks" it will be completely ignored and never addressed due to the tremendous egos of upper management.

      4.0
      Mar 10, 2009

      Good company to work for

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think that Starbucks is a good company to work for because they care about their employees. It was voted one of Fortune 500's best companies to work for in 2008 because of the benefits they give to their employees. The work is hard sometimes but the the store I work for fosters an atmosphere of trust and respect most of the time.

      Cons

      The customers at the Bucks are probably the worst part. There are those people who are real pains in the butt and don't care how they treat you, as long as they get their daily caffeine fix. Granted there are bad customers in any business you work in, but for some reason out of all the places I have worked (5 total) the Starbucks customers seemed to be the worst.

      4.0
      Mar 10, 2009

      Used to be a great place to work....

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits packages! My husband and I were both on his benefits for about 140 a month. That is amazing. Most of the other employees are really friendly and I made some great friends through working there. Discounts and free coffee are always a plus. When the company was doing well, they really tried to take care of there partners. The pay isn't minimum wage, and it wasn't bad working part time while I was in college. They have great programs that will help partners in need. It feels good to work for a company that strives to help the world community.

      Cons

      Their benefits are great but their pay is not if you are trying to solely live off of it. They are constantly changing their standards and then get rude when it takes partners time to adjust. They are losing their "coffee shop" experience and becoming more like McDonalds. They are changing their labor management which means they are probably going to be taking away part-time benefits soon. They shift managers and district managers around like musical chairs. Customers can be very rude. They black out MONTHS for managers to take vacation. Their expectations tend to be unrealistic and yet they continue to push for them.

      Viewing 85093 - 85095 of 85,287 Reviews
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      Glassdoor has 90,995 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.