Starbucks reviews

3.5

56% would recommend to a friend

(85,184 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Jul 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are more than adequate. From someone at an entry-level position, the training and career opportunities are very good.

Cons

More so than in the past, the environment has become one that does not tolerate "dissent", even in the form of respectfully asking for guidance or clarification of the company's position or direction. As one rises through the ranks, the amount, specificity (as to job function) and quality of the training is lacking.

4.0
Jul 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Not only do we get a pound of coffee/box of tea a week w/ a killer discount, but we are "partners" - we feel like part of the company. Even though there are significantly more customers who are rude and act with a feeling of entitlement than customers who are nice and genuine, I enjoy interacting with customers - one of my favorite parts of the job. Starbucks cares and wants employees to be knowledgeable about all of the coffee and their products. I like my job alot, but sometimes with customers and employees under estimating us, it can get difficult.

Cons

starbucks is what you make of it. if you want to be a step up from mcdonalds you can work here. if you want to be like a real barista you can work here. Management cares for the most part what you have to say. I work in a metropolitan area, so I believe that its different than the majority of stores. managment that are outside hires are difficult to work with - they don't know all of the work that the baristas do, and kind of slack. the work you do is to help out everyone else. we help and set each other up for success while providing legendary service to customers - something outside hires don't quite understand.

2.0
Jul 16, 2008
Recommend
CEO approval
Business Outlook

Pros

It's a really good place for people who need benefits, retirement savings options, and the opportunity for growth, but who do not have the formal education that many other companies require. It takes a lot of work, and sometimes a very, very, long time, but you can work your way up to higher levels of management (and financial security) without a degree.

Cons

1. You are on your feet ALL DAY. 2. Pay at lower levels is not very good. Though starting pay is competitive and raises are promised every 6 months, I (who perform very well on my 6 month reviews) make only 11.36 per hour after nearly 6 years with the company-- including the raise I received with my promotion. the company's pay structure is set up in such a way that, thanks to "cost of living" adjustments based on current pay rate, I, as a shift supervisor who has been with the company in high volume stores for nearly six years, make only $2.35 per hour more than a cafe attendant who has been with the company for less than a year. ( cafe attendant is a position available in some high volume stores - it is reserved for special needs individuals.). While I think the cafe attendant position is a wonderful way to give special needs individuals a chance to work, the knowledge that my level of responsibility and experience is worth hardly more than this charitable position is disgruntling. No matter how good the benefits are, I can not be satisfied with a position that would have me living with my parents even if I worked full time. 3. In addition, management is inconsistent from store to store, and, though I am happy under my current management, I have spent much of my time with this company working for managers that I felt were incompetent and under-educated for the positions they held.

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