Be prepared to constantly fix your colleagues mistakes because they are trained poorly and over half the people there have no desire to be there. You’ll also spend a lot of time fixing the store’s mistakes since they’re constantly misleading customers and added things to accounts without telling them. You also have an internal search engine for all company policies, plans, and promos that hardly anyone uses so you have reps that have no idea how to assist the customer. When I first started it was a fun atmosphere. We had potlucks, nerf fights, and we were able to walk around a bit and talk to our colleagues between calls, sure the customers were sometimes extremely rude, but you could at least have some fun to work through it. Now it’s all numbers, and you’re practically chained to a desk. You also need extremely thick skin because customers will call in and say some pretty horrendous things to you regardless of if you’re able to help them or not. Upper management will consistently blow smoke about career advancement even if you’re a top performer and half the time they don’t know half of what we actually do and have to be told by their reps. The reps that do care about the customer and are constantly striving to be on top are leaving in droves because we’re tired of doing more and more work for less pay. They say do the right thing while you work there and yet most of the top performing teams are doing shady stuff to get there and I was told on numerous occasions to not assist a customer even if we were wrong just so we could pad metrics. That is all they care about now. They’ve consistently cut our bonuses or have made it harder to bonus year after year. If you work there and really want it you can make a decent amount of money but you’ll only feel like a number. They do not need you to be fun or enjoy yourself. They only need bodies to sit in a chair for 8-14 hours depending on your shift and field calls. If you’re not, then goodbye.
