T-Mobile reviews

3.6

62% would recommend to a friend

(23,146 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
2.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

- Steady hours - Easy interview - 2 months of training

Cons

- Bad pay - Very limited breaks - Micro-managing - Treated poorly by management - Penalized for things out of your control (customers calling back within 24-48 hours after interaction, customers not paying their bill while on the call with you, etc) - Conflicting information and disinformation given to reps to give to customers - Volatile customers - Management times you by the second coming back from lunch breaks and 15 minute breaks and will scold you and give you formal warnings after coming back from an unpaid break one minute late but expect you to stay late after a shift ends if a call goes over.

Viewing 124 - 126 of 23,146 Reviews

Glassdoor has 24,522 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.