T-Mobile reviews

3.6

62% would recommend to a friend

(23,148 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jan 7, 2022

Despite the award- Its not the best place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stock is great, depending on where you are, the pay can be decent as well

Cons

Leadership is overbearing, untrusting, egotistical, and plays favorites. Jon Frier's organization is unnecessarily competitive and deplorable; Leadership is constantly trying to guess what Jon wants instead of listening, which causes panic and anxiety. As a result, everyone is always scrambling, causing the IC roles to create and recreate the same work repeatedly, wasting hours on pretty PowerPoint presentations that often aren't even used. Leadership is less focused on the actual results or problem-solving. When Ami Silverman and Bob Hildebrant ran the team, this was not an issue; they both were approachable, listened, and eager to reward IC roles when they went above and beyond. Jon says he's interested and cares but then makes pithy comments on his calls that demotivate most teams. Holding an hour + call every Friday that he is frequently late to and the teams are required to join, most of the time, these calls are self-serving rants that take away valuable working time. Many directors quickly throw IC roles under the bus for not performing. Meanwhile, the ICs are trying to deal with misdirection, poor guidance and feel that they are constantly competing with their peers. I had a leader tell my entire team that she thought we were talking behind her back, and we needed to stop doing that during a yearly planning meeting... Having an intro like that to a meeting killed any joy and made it hard to connect as a group. The last year+ I was at T-mobile, my entire team sent negative employee surveys for several quarters in a row. The surveys specifically called out how poorly leadership was managing things. Our Sr Director pulled us into a series of 90 min meetings and put the frustrations and inconsistencies in her leadership that we shared in hopes she'd specifically change back on us as if it was our fault and our problem. She then pushed us to fix the issues that we called out; there was 0 accountability for any team's complaints or frustrations with her. Those who were very vocal about issues hoping there would be change, were subsequently laid off, citing role elimination, but reqs for the same roles opened after the layoffs. This is the same leader who seems super friendly and sweet but also forced a Sr. Manager to move "frumpy" looking workers to less visible locations in the office and makes rude comments about people's physical appearances. I am seriously disappointed in how many years I spent at this company thinking it was ok to be treated so poorly. Seriously, T-Mobile is not worth it.

1.0
Dec 19, 2021

SLT is a complete joke

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great assets and great people (former magenta only)

Cons

Pace is unbearable. Most leaders shouldn't be leading people at all. Former Sprint employees are talentless and toxic. SLT is a complete joke after Legere left. Sievert and his 21 SLT members shouldn't not be leading a public company. Stock is down ~21% and it will continue to go down.

1.0
Oct 8, 2021

Good until it’s not

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Coworkers are great and make time go faster!

Cons

Sales is not my thing but this company made it unbearable to sell things with a good conscious. The metrics that change every month are very unattainable and made me question the integrity of some leaders who wanted me to do sketchy things just to make a sale. There is also no room for promotion. It’s not what you know it’s who you know so the “we promote from within” is not true. You have to drink the koolaid if you want anyone to notice or help you move up. Managers and coaches are never on the same page, making it hard to get consistent answers within 1 team. Lots of misinformation all the time. The shifts suck and mornings are specifically reserved for tenured employees even if they aren’t all that great.. For rewards you get pizza, or Red Bull or king size candy bars. For a place that has you sitting all day they don’t offer many healthy rewards. Lastly the customers are the worst. Tmobile makes a lot of promises but because of how sketchy some reps are, you are likely going to deal with angry customers who got wrong info. It happened every other call and somehow you were still expected to get a 10 on every survey.

Viewing 154 - 156 of 23,148 Reviews

Glassdoor has 24,525 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.