Great until Sue Nokes left and then the German CEO ran the employees and customers into the ground.
Pros
Great cost of benefits, very rich health and medical plan and small employee contribution. 401K fully vested after 30 days and good company match. Really all that is left are the benefits.
Cons
Since the past 2 years have been spent courting AT&T to buy them they have run the employees ragged and pimped out their customers. The new management has created an area of call center "gaming" ie adding things to peoples accounts when they call in even if they dont ask for it. Also going from outstanding award winning customer service to low down money grubbing hard sales persons. Expected to make high sales quotas when customers called to get a problem resolved all while doing this within 4 minutes or less. Also they expected us to do billing, tech support (even complicated tech support for blackberry's and such), and sell useless features, in less than 4 minutes.
