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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,144 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Apr 2, 2009

      I am T-Mobile Count on Me

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits such as health insurance, life, dental and vision. We get some great benefits and the employee contribution part is very low. Lots of earned PTO time given and earned on a weekly basis not on year to year which is great.

      Cons

      No formal programs for management advancement, you are stuck where you get started. Not so great compared to the other carriers employee phone program. You pay a lot for your phones and you are stuck with them company policy prevents you from even giving away a phone you buy. Too much training with little impact and often long and boring.

      2.0
      Mar 26, 2009

      Happy employees = happy customers. Sad employees = a company going out of business!

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      To start with, the people in my work place are wonderful people. We all share the same goal of making sure our customers are happy with T-Mobile. We love people and interaction with the public is what we love most. T-Mobile also has great benefits, such as medical, dental, eye care, and cell phone service. They also give discounts on phones and accessories and allow us to have a free home phone service. The pay is good and the work place is clean and you know customer like to visit our stores. I find personal satifaction when helping our customers.

      Cons

      The disconnect is the people they hire and put in place over you. They out of touch. There are so many examples I don't know where to begin. My boss doesn't understand the wireless industry. My boss acts as though we are try to produce. E-mail from my boss are usually negative and her conference calls are all too often bashing all the managers of how poorly we are doing. The T-Mobile values on paper are great. Management does not live the values. They treat their employees like they are numbers. They're actions don't align with their values. My boss doesn't truly listen, instead she will attack your charactor if you disagree with her ideas. Your ideas are only good if they achieve you own personal gain.

      3.0
      Mar 21, 2009

      Good, but in need of a tune up/overhaul

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile has a long history of being a values oriented company with a record of truly following through on it's "Pay for Performance" promise. While leadership changes and some mis-direction ("Stick Together" was probably a miss...) have hurt the vision and direction of the company, the majority of the leaders genuinely care about the employees and the "way" the company gets results as well as the results that are achieved. Additionally, the leadership has the capability to take a good look at it's own behavior; at the end of 2008, the senior leadership team announced that it was pulling back from it's model of large "all hands" meetings and extensive travel in favor of a "scrappier" approach to doing business.

      Cons

      In a word, STRESS. There is a unbelievable amount of on going stress at all levels of the company and this isn't driven simply by the current economy. Every project and effort is a fire drill and planning in many cases is non-existent. Yet when delivery isn't at 100% or quality suffers due to this behavior, there are severe penalties for failure. Simply put, if you want to succeed here, have an iron constitution and a risk takers attitude. You should also be comfortable with a lot of change, as things rarely stay the same for more than a quarter at a time.

      Viewing 23029 - 23031 of 23,144 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.