T-Mobile reviews

3.6

62% would recommend to a friend

(23,144 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Mar 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits benefits benefits great 401k health care and ample time off for illness and vacation many of my coworkers are great to work with This is an excellent part time job and although things have changed a bit it is still a great part time job. most managers seem to be flexible in accomodating schedules to other commitments

Cons

recent changes have thrown the company into disarray employees are confused and abused we feel the frustration of customers with the new changes I am disappointed that the company seems to be embracing the corporate model of outsourcing, cutting hours and pay at the bottom first

5.0
Mar 2, 2009
Recommend
CEO approval
Business Outlook

Pros

New employees may purchase up to two T-Mobile devices at a discount and receive a generous rate plan for a low monthly fee. And it is easy to keep up with the latest technology and products through our handset upgrade program. Handsets are often given away as a reward for a job well done or often-times to the entire company for a bonus that had been met in a prior month. At T-Mobile, everyone is a recruiter! All employees can earn up to $3,000 per hire for referring exceptionally talented people to T-Mobile. All employees have access to a wide variety of resources for themselves and their families that include counseling, legal services, child-care referral, and financial services. Balancing work and family is always a challenge. At T-Mobile they aim to tip the scales in the employees favor with the Childcare Subsidy Program. Eligible employees can receive $125 a month to help with child-care costs.

Cons

Communication as someone mentioned prior

4.0
Mar 2, 2009
Recommend
CEO approval
Business Outlook

Pros

There are plenty of opportunities to advance if you know where to look. Management chooses friendly and positive people for staffing, A+ personalities. The company really does believe in customer first, with higher ratings than other carriers and better ethics. Positive people and communication with reps, brand name you can be proud of.

Cons

There have been decreases in commissions and pay, with less opportunity to make larger commissions with repeated cut in pay structures. Also, with any wireless carrier, you cannot control traffic in store, so some months much worse off than others. There are no dedicated customer service, so it is luck of the draw handling customer issues that can take up time better spent on selling.

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Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.