T-Mobile reviews

3.6

62% would recommend to a friend

(23,140 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jan 7, 2009
Recommend
CEO approval
Business Outlook

Pros

You cannnot find another job and can make more than unemployment pays.

Cons

Achievements have absolutely nothing to do with individual success. Management can waste millions of dollars by repeatedly failing at everything they do and suffer no consequences. Consequences are paid for by non-management. You can do everything management instructs you to do and how to do it, and you can even warn them of the negative impact of their directions, and when it fails, it is still your fault. Employees are treated as cannon fodder for the failures of their bosses. A lot of “lip service” is paid towards making T-Mobile a great place to work, but nothing is really improved. You basically understand that it is a great place to work, or you will find yourself in need of a job

3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

I've heard that of the major mobile communications companies in the area, T-Mobile is a bit less totalitarian. However, that's not to say that it's a company of freewheelers. As a smaller company than others, the opportunity to grow and climb the management ladder is exceptional. Benefits. Period. It's part of the reason - major part, actually - why I took a job at T-Mobile. Quarterly bonuses, too. These were things unheard of at other companies I've worked for. Employee phone plan. With mobile communication so critical these days, have the company subsidize your phone and plan, and the phones of your family, to a degree, really help.

Cons

Lack of direction as a whole company. Of the three major groups, none of them appear to talk to each other. Perhaps there is talk going on above the rank-and-file, but it's not very clear. A results only oriented philosophy at the expense of people and expertise. Processes will only get you so far; you need people to abide by and support the processes for success. Too often a new process is introduced that conflicts with existing processes and it's up to the people to make it work. Had people been brought into the design of the process, a couple of things could have been eliminated and streamlined.

4.0
Jan 3, 2009
Recommend
CEO approval
Business Outlook

Pros

benefits (401k, PTO, phone lines etc.) culture, diversity and some Regional Managers who know how to lead. It's fairly easy to get promoted when you start as a sales representative. There are a lot of locations that are opening and that creates a lot of room for growth.

Cons

lack or training for RSMs who want to get to the next level. There is not true career development program. Operations could be more effective and simplified. On boarding experience is not that great for both reps and managers.

Viewing 23056 - 23058 of 23,140 Reviews

Glassdoor has 24,516 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.