So a typical day in this job has you seated or standing re-voicing client phone calls. You are never acknowledged by the parties like TTY captionists so people assume you're a phone with captioning tech. Clientele tend to be older people and boomers. Calls can be draining if the speaker talks long, doesn't actually need our assistance, talks fast, or talks about really challenging political gripes or disturbing ideologies. This job can be enjoyable if you can find a craft, book, or page to color. Job's queer-friendly. They respect pronouns and preferred names. You'll have to remind people. You get dental, vision, health insurance whether you're full time or part time. We got a bonus just because the company did ok once. It was never explained. You don't have to dress up and they have a very relaxed policy on personal appearance, Hair color is ok. Piercings and tats are ok. Jeans and tee-shirts are fine. You can be accommodated for disabilities but no one presents that to you as an option. You get a longer lunch but then you have to come in earlier, so probably doesn't help.
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The most challenging part of the job is that you have competing, confusing, and contradictory information coming from all the supervisors and the manager of the center. One day this is a policy, then it's never spoken of or enforced again, too much change and policing actually makes the environment hostile and uncomfortable sometimes. One person has food or a phone out and the center goes on lockdown. Supervisors, sub supervisors, and admin staff do not have uniform understanding of policies and can contradict each other. No one's ever on the same page with each other. They don't communicate well among each other. It's almost like they compete among each other. And sometimes I feel I'm not communicated to with professionalism or understanding by supervisors sometimes. Your calls are screened for how well you're correcting, voicing, and inserting preselected items that the software doesn't pick up into your convos. Supervisors all grade the calls they screen differently so your success depends on who does your grading. Your calls are monitored and graded daily by your supervisors and people that work below them. Our calls are also monitored by Sprint and the company that we contract with too so better do well. Anybody can listen and hear you on a call whether you mute your headset or not. Your schedule that you may want may not even be what you get and can change unexpected every couple of weeks. So having a part time job on the side could be risky. Another challenge is your equipment may not work properly so a bad call may not be your fault sometimes.
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So that said this a good job if you need something for now. You get paid every two weeks. There's paid training. There's no upward mobility though. They hire from outside for supervisors. Pay could be much better for a multi-billion dollar company. Curiously they're raising the starting pay to $15 because they can't retain people now.
