Is T-Mobile a good company to work for as a Store Operations Associate?

Store Operations Associate professionals working at T-Mobile have rated their employer with 3.4 out of 5 stars in 1,060 Glassdoor reviews. This is a lower than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Store Operations Associate Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Store Operations Associate interview questions at T-Mobile .

Does T-Mobile pay Store Operations Associate employees well?

Store Operations Associate professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 1,060 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Store Operations Associate salaries at T-Mobile.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3044) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (700) , Retail Store Manager (671) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3459 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2155 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 958 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 787 reviews)); "commission based is good and bad. it depends on traffic of store and promotions" ((in 658 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 942 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 529 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 386 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 341 reviews)); "Bad upper management not considerate" ((in 295 reviews))

T-Mobile Store Operations Associate reviews

3.4

65% would recommend to a friend

(1,060 total reviews)

Srini Gopalan

33% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,060 reviews)

Ratings by demographic groups

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Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

1K reviews

2.0

Sep 10, 2025

Looking for ways to push people out

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

T-Mobile is an amazing company to work for when it comes to benefits and DE&I. The pay is competitive and under the right leadership, it can be a great place to work.

Cons

T-Life utilization is a must and can make a break your commission check. It is very clear by the big push to use this app that they are searching for ways to minimize their retail staff and go for a more digital approach. Development programs used to be very robust and led to many people being promoted within and outside of the company but now they are treated as a bullet point on a list of things to do. They are no longer as robust as they were and most leaders who are involved in them have zero interest in actually performing the duties properly to develop people.

4.0

Sep 8, 2025

Store Manager

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

- additional pay with bonus - great opportunity to get into management with no degree needed

Cons

- stressful - work weekends

4.0

Aug 10, 2025

RSM review

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

You get what you make out of it. If you sit in the back all day you'll get paid less in commissions. If you help your team learn how to overcome hesitation, do observations, and proactively engage with customers you'll do great in commissions.

Cons

There's less coaching received and can foster less than ideal results. Unless you are a self motivated person you won't get much training.

Viewing 28 - 30 of 1,060 Reviews

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T-Mobile Store Operations Associate reviews

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Store Manager

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