T-Mobile Store Operations Associate reviews

They used to be customer focused but ever since the Sprint merger they have gone downhill. Corporate greed has taken over. They push crazy sales quotas, expecting huge market growth with almost zero tools to help. The tools they do offer cannot seem to get you the supplies needed to run the many different pop up events they expect you to run outside your store. When review time comes there is no sympathy for the lack of support, they expect results. Terrible scheduling system that doesn't work properly. They have an AI auto generated scheduler that sucks. You take all this time to put in employees availability and it still schedules outside their available times. Also it often will not even schedule enough closers or openers (2 are required every day). To make matters worse you are only allowed to make 10% changes on the schedule or they dock you on your performance metrics. It's impossible to achieve this btw. I had to remake the schedule almost completely every week despite constantly telling upper management that it's terrible. I would send in screenshots of the before and after so they knew I was only making needed changes to meet their own requirements and I still had about a 30-40% change rate every week.

workalike, bad management, long hours