TP Client Associate reviews

4.2

85% would recommend to a friend

(17,080 total reviews)

Jorge Amar

95% approve of CEO

79% positive business outlook

Client Associate employees have rated TP with 4.2 out of 5 stars, based on 17,080 company reviews on Glassdoor. This indicates that most Client Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

17K reviews
2.0
Oct 25, 2011
Recommend
CEO approval
Business Outlook

Pros

- Lots of OT opportunities. - Not nearly as bad as some of the other TP projects. - Nice work environment, it's a really good building unlike Westbelt. - The pay is OK. - Co-Workers are really nice and cool people.

Cons

- Insurance is awful. - The systems used to work on are very poor. You'll get yelled at by customers because the systems and policies are so bad and there's not much you can do. - The mandatory OT can get pretty annoying, especially since much of the high call volume is caused by a very poorly maintained AnnTaylor.com website. - Many of the people promoted to supervisor or Fulfillment Team seem very suspect. I'm not saying I would have been the best supervisor but I had been there 1 year since the project launched and was passed over by someone who was just hired 2-3 weeks ago. I told my boss I can understand if you didn't want to promote me, but to promote someone who just got hired was stupid. He ended up getting fired less than a month later, meanwhile I'm still here (for now).

1.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Lots of nice people to work with

Cons

Expect every insult possible from clients

avatar
TP Response
8y
We appreciate your honest review and we see to it our employees are treated well and properly provided feedback by the management and clients. Please share your feedback with us at http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.
1.0
Aug 27, 2011
Recommend
CEO approval
Business Outlook

Pros

-They will hire you no matter what,very low standards -get free direct tv service if you can stand it long enough

Cons

-its a giant playground -management is significantly incompetent -training is ok but the pay minimum wage -no one shows up for work -system does not retain valid information

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