TP Customer Operations Agent reviews

4.5

93% would recommend to a friend

(3,557 total reviews)

Jorge Amar

90% approve of CEO

87% positive business outlook

Customer Operations Agent employees have rated TP with 4.5 out of 5 stars, based on 3,557 company reviews on Glassdoor. This indicates that most Customer Operations Agent professionals have an excellent working experience there. TP is rated 21% above average by Customer Operations Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Mar 25, 2013

Good starter job

Recommend
CEO approval
Business Outlook

Pros

It's a great work environment for a starter job. It gives you great customer service experience. They have great starter pay and training only takes about a 3 weeks.

Cons

They do not treat their tenured agents as well as they treat their newer agents. They do 2 interviews which overall takes about two hours and a half. They will not hire you without a year of customer service experience.

1.0
Nov 1, 2012

HELL ON EARTH

Recommend
CEO approval
Business Outlook

Pros

Have met some really nice people

Cons

Terrible training given for a most complex campaign - ie E.ON Billing & Payments Feels like a concentration camp No prospects Job does not reflect the salary at all !!! I doubt the cleaners are on a minimum wage ! Very unprofessional Managament Very dis-organized Basically I've had two weeks training, been on the call floor 4 days and since day one felt I did not know the system at all, nor did I feel I was given enough background/training. I would never have believed after just 2 and a half weeks I'd HATE THE PLACE. I've been tempted to read up and study my training notes from home at night but for £6.19 an hour I REFUSE ! A terrible terrible place and Company to work.

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