TP Customer Service/Tech Representative reviews

2.0

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(3 total reviews)

Jorge Amar

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Reviews by job title

3 reviews
1.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Nothing i thought the salary was good compared to other jobs in egypt but when i left i went to another telecommunications company i found out that the salary we got was almost half what i can get somewhere else

Cons

Very stressful environment/worst management ever/ they gave me annual on the third week during nesting and then terminated me and their excuses where several and all of them are stupid i was told by the boarding team that they terminated me because I didn’t meet the target even though we were told that we do have 3 months and after this period if we didn’t achieve the target they have the right to move us to another account but that didn’t happen and when i told them that they gave me another dumb reason is that the supervisor felt like i was stressed so she didn’t want to bother me!!! Like wth!! How is that place even calling themselves a company!! According to their policy in order for someone to leave they have to send an official email but i never did and I wasn’t the only one who they did that to/ i also didn’t get my kpi’s even though they said it was granted but i never got them i tried to talk to multiple HRs but no one helped at all

3.0
Jun 3, 2024

Good

Recommend
CEO approval
Business Outlook

Pros

Not bad to work here

Cons

Nothing really …Seems okay to work

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TP Response
2y
Thank you for taking the time to share your feedback! Have a great day!
3.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

When starting, you can work as little as 20 hours a week, easily take up extra shifts, and get paid fairly per hour Agent performance brackets, closed sales, and customer surveys together add up to about a 60% salary bonus You are forced to learn patience, ownership, and quick thinking.

Cons

Although treated "as a family", no one really enjoys dealing with irate customers and having a stopwatch for every call, there is often B2B and if you take your brake a bit later due to a log call, it goes unpaid. Strong bureaucracy where even managers can't lift a finger against arbitrary and out-of-touch rules and practices ordered by higher-ups. You are often tasked with many more activities than those in your original job description. It is difficult to exchange schedules with co-workers and almost impossible to reduce your working hours after increasing them a single time

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TP Response
2y
We´re sorry to hear about your experience. We will make sure to take these into consideration.

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