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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,515 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      TP has an employee rating of 4.4 out of 5 stars, based on 74,515 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Reviews by job title

      75K reviews
      2.0
      Jan 26, 2021

      Poor Leadership and Human Resources Management

      Bilingual technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      My evaluation will concern only Teleperformance's site located in Aguascalientes, Mexico. As a temporary job, being a customer representative with Teleperformance represents a good opportunity to develop and/or enhance customer-management skills. The company provides their employees with continuous training and a strong feedback process, so that the agents can achieve clients' expectations in the short term. Besides, the company has interesting employee benefits, such as several bonues, medical insurance options, partnerships with local universities for scholarships, temporary home office, among many others.

      Cons

      Teleperformance's Aguascalientes site would have some areas of opportunity related to human resources management. First, the company has a significant rate of attrition, which would not allow it to keep a long-term know-how, impacting directly the way agents assist customers. On the other hand, unless the employees have a valid time restriction (e.g. childcare, medical, school, second job...), their schedules are poorly managed, which significantly affects an employee's balance between his/her job and personal life. For instance: - An agent may have finished his/her shift at 11 PM and he/she may be scheduled to start his/her new shift from 8 AM the next day - Mexican Federal Labor Laws prescribe that an employer should discuss a company's need for an employee to work more than six continuous days and to reach an agreement with him/her on a later day-off and a way to compensate it. However, Teleperformance frequently programs an agent's schedule arbitrarily, even leading him/her to work up to nine days without a day-off, which seems a violation of this federal requirement.

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      Glassdoor has 100,510 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.