TP reviews

4.4

89% would recommend to a friend

(74,613 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,613 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

75K reviews
3.0
Sep 30, 2015

Let's see

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some great people who work here, the pay is above average, fun spirit days. Lucrative monthly bonuses. Referral bonus.

Cons

Hmm, where to start. Mandatory overtime. You start with a schedule and they issue mandatory overtime. However, mandatory overtime has not ended since it was implemented. Advancement opportunities are there...if you're friends with someone higher up. Doesn't matter if you're one of the best employees with terrific numbers, if they don't personally like you, you're work will go unnoticed. No communication between the channels, takes months to get something resolved, and even if they say it's taken care of, it's not. Pointless attendance point systems that no one checks, you get invalid points which remain as a mark on your name even if everyone knows it's not supposed to be there.

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TP Response
9y
Thank you for the positive comments. Our goal is to see to it our employees enjoy their job and the company of their coworkers while being provided competitive income and incentives. Please share your feedback with us at http://bit.ly/TPHR-form. Thank you!
4.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Plenty of hours to work and lots of Overtime.

Cons

Supervisors need human relations training they don't treat employees respectfully.

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TP Response
9y
Thank you for the positive review. Our aim is to provide our employees a positive experience with us while being given opportunities for good compensation and benefits. Wishing you all the best!
3.0
Sep 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The money was awesome for what you do. You get paid $9.50 an hour during training then you're bumped up to $11.00 after. That was a major perk and also the spaces they require for their employees to unwind is pretty cool too.

Cons

The supervisors! They have favorites and they've been there for a long time so if you're new, they treat you like a less than. They also have unrealistic stats for a call center especially regarding the crap contract company they work for. Of course customers are going to give bad surveys when the services and products they pay for are horrible!

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TP Response
7y
Thank you for being honest with your review. We see to it that employees are treated the same, given equal opportunities and provided the proper guidance. Favoritism is clearly not tolerated in the workplace. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue. We hope you can share this via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com.
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