TP reviews

4.4

89% would recommend to a friend

(74,617 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,617 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

75K reviews
3.0
Sep 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The money was awesome for what you do. You get paid $9.50 an hour during training then you're bumped up to $11.00 after. That was a major perk and also the spaces they require for their employees to unwind is pretty cool too.

Cons

The supervisors! They have favorites and they've been there for a long time so if you're new, they treat you like a less than. They also have unrealistic stats for a call center especially regarding the crap contract company they work for. Of course customers are going to give bad surveys when the services and products they pay for are horrible!

avatar
TP Response
7y
Thank you for being honest with your review. We see to it that employees are treated the same, given equal opportunities and provided the proper guidance. Favoritism is clearly not tolerated in the workplace. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue. We hope you can share this via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com.
3.0
Sep 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Great coworkers Amazing culture Most supervisors were good at their job A lot of incentives and benefits

Cons

-Friends with benefits (as in: you're my friend, don't tell on me for not working, or let me make "outbound calls" which actually means not take calls at all) -Some supervisors didn't even know what they were doing, that got to a higher rank from having the boss or higher ups as friends -Around the time I left, the points to take into consideration for a good call were becoming unbelievable: great a customer, call them by their first name, give them offers, say good bye, say their name a specific amount of times. I understood the reasoning behind most of them, but not complying to even one of this should not immeadiately mark your call as bad, especially if you're the last department and most people just want to finish quickly after an hour or more on the phone -No real flexibility to schedule, especially after late night restrictions were removed (living in a pretty dangerous neighborhood, with buses stopping their rounds at 9 should allow you to leave early) -they say flexible schedule but it actually isn't

avatar
TP Response
7y
Thank you for your honest review and we are truly sorry to learn about your experience here in TP. May we ask that you share more of this via http://bit.ly/TPHR-newform in order for us to make improvements in the work place.
4.0
Sep 27, 2015

A good experience at a people company.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

they respect the people. friendly environment. good salary. High level of job security. Medical insurance. Social insurance.

Cons

It is a call center company so you have to use a headset that might affect your ears.

avatar
TP Response
7y
Our goal is to provide employees a friendly working environment while feeling safe and valued during their stay. We are happy to have met your expectations. All the best!
Viewing 73477 - 73479 of 74,617 Reviews

Glassdoor has 100,643 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.