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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,561 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      TP has an employee rating of 4.4 out of 5 stars, based on 74,561 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Reviews by job title

      75K reviews
      4.0
      Jul 2, 2015

      Teleperformance Ogden

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the people are very friendly and it is easy to move up in the company if you put your mind to it. Supervisors give good feedback and positive coaching techniques.

      Cons

      Things are a little disorganized but not too terrible to deal with. The benefits like insurance and 401k aren't great but are definitely better than most entry level or call center jobs.

      avatar
      TP Response
      7y
      Thank you for your review. We always make sure to provide a good environment for our employees while providing good benefits, corresponding incentives and great opportunities for career growth.
      2.0
      Jul 2, 2015

      It's a job. It was better when it was Sprint. WAY better.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fortunately in the change over we got to keep a lot of our policies, though some were temporary to keep us from uprising. But they're gradually tightening the leash. The pay is good. Most of the supervisors are good. Also, that first review is by management. Lol very obvious.

      Cons

      You're only allowed to request 2 non paid days off a month if you don't have PTO which is bull. If you're new? Say good bye to your summer. Because of this a lot of people have attendance issues. They can't get the day off, so they have to call in. Sounds like a set up right? They're very money oriented, meaning if you're not making them money, you're costing them money and they will let you know. The insurance is atrocious. When it was sprint the insurance was affordable and had great coverage. The insurance they have now will eat up most of your check and it doesn't cover much. As of recently Whether or not you get a bonus in part, is based not on how well YOU do, but how the customer feels about sprint. If you're unlucky enough to get customers with tower issues? Say good bye to your bonus.

      1.0
      Jul 1, 2015

      Terrible

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly, I didn't have any positive experiences with the company, but I loved my supervisors that I did have. They were very helpful when it came to improvement and growth, but they were very rare compared to other supervisors who only looked out for themselves and were willing to throw their representatives under the bus.

      Cons

      Very selfish superiors. Very unprofessional from the attire that the workers wore and their actions on and off the phone. I literally watched someone intentionally anger a customer so she could get off the phone. They will hire ANYBODY to do a horrible job at customer service and keep them.

      avatar
      TP Response
      7y
      We are sorry to find out about your experience here in TP. Rest assured that your advice will be taken into consideration since we always aim to improve our work environment here to make work better for our employees. All the best,
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      Glassdoor has 100,562 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.