inbound customer service representative
Pros
most coworkers are fun to work with, no hard labour, the job requires receiving phone calls only., close to the subway station, grocery stores and restaurants.
Cons
management team always seems confused like they don't know what to do in different situations. Very little care for employees health and well being and the environment feels like being in a prison. Promotions are based favouritism instead of professionalism . Termination is mostly personal instead of being work related, too many false terminations and false written warnings have occurred. Hygiene is very poor with roaches on the 2nd and 6th floor crawling in people's belongings, and there is no air conditioning at all on the 2nd floor and employees are often removed from the fan even if they are really feeling hot. The care of employees is absolutely terrible.There is a very high turnover rate of employees, most of them quit due to the above. Short term place to be employed, no future in it. Pay is very low compared to the work with put in resolving customer's problems and complaints with technical issues every single day
