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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,402 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,402 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      1.0
      Nov 28, 2014

      Its a means to an end

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some nice people on the call floor.

      Cons

      Managers aren't the brightest and can have a bad attitude. Shift pattern was bad, working to 11pm then in next morning at 8am. They had an attitude towards you if you didn't agree to overtime. The work is highly repetitive, mentally exhausting and essentially mental torture. Not convinced there is an HR department given some of the things said on the call floor and the way staff behaved victimising CSAs because of personal dislikes. Incentives were pathetic - e.g. four cans of cider or a packet of crisps. Humiliating to a degree. Ridiculous targets put into the calls. Not worth the stress or the poor pay.

      avatar
      TP Response
      4y
      Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
      1.0
      Nov 28, 2014

      Teleperformance Airdrie - Shallow and ludicrous to staff!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Helpful team managers/supervisors * Nice canteen/Facilities

      Cons

      Pure disgraceful attitude to people who end up having to genuinely take time off as they are sick/unwell and then dismiss them because they apparently didn't account for every day off sick and then being told that you were AWOL when they knew fine well that you were off in pain and didn't even show one smidgen of care or concern. ALSO... they don't know how to pay you what you're owed either. Here, do the math... 4 weeks minus 2 weeks (sick) + £156. Hmmm, I can't pay my rent, gas, electric... You get the point yet?

      avatar
      TP Response
      4y
      Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
      2.0
      Nov 28, 2014

      Lots of improvement ahead

      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great place to make friends and getting to know different people -Great for learning skills before moving on to better jobs (technical support related) -Environment is very hands-on and positive. -Career advancement opportunities -Decent benefits

      Cons

      -10-hour shifts for lower wages -Extreme bureaucracy in management/workforce -Unprofessional management staff -Terrible facilities - a call center company with such a large amount of staff should have a much better place for operations. -Staff not adequately trained to perform their daily duties.

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