If you don't kiss your supervisor's butt, they will make your life a living hell. Don't divulge anything personal to them, they will tell everyone else on the team your personal business, including your own performance shortcomings (not meeting or getting all top ratings on surveys, your call times, etc). Even when you're new at the job.
You can have a call that is picture perfect, they will find something wrong. "So, you managed to do everything correctly on that call. Great job! But, it was only 9 minutes long. If you had gone for 13 minutes, that would have been much better, so, watch your call times!" It doesn't matter that you solved the issue, but they have to find something to berate you on.
If you don't join in on the supervisor's kiss butt team and act like he's a god, forget about getting assistance from him on anything. Maybe doing drugs with him will get you extra points in your favor, since they obviously only drug test for employment, not after. I used to do drug and alcohol counseling. I know when someone comes back from lunch high.
I've seen great supervisors or floor assistants get demoted without good reason or proof of false allegations that were launched against them.
You better appreciate it when your supervisor makes a go for you. God help you if you reject him.
A lot of the workers can be nice. The next level technicians (ihd) are horribly rude and the Network Technicians for Verizon are even worse!
Many customers go on and on complaining about their bills to you or swearing at you when you don't even work in billing and complain continuously while you're trying to fix their issue.
You are told that you are not supposed to hand a call over to a supervisor until the customer demands one at least 3 times. You will get into trouble if the call is reviewed and it is discovered they didn't ask it 3 times. It is called call avoidance.