TP reviews

4.4

88% would recommend to a friend

(74,254 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,254 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

74K reviews
2.0
Sep 10, 2012

trainee's overview

Recommend
CEO approval
Business Outlook

Pros

- relaxed pace in outbound campaigns

Cons

- hard to pay rent with that rate / minimum wage

avatar
TP Response
8y
Thank you for being candid with your review. We see to it employees are given competitive income and bonuses so that they will be encouraged to work harder. If there are any other issues that need to be addressed, kindly go to http://bit.ly/TPHR-form. We will make sure to take all these into consideration moving forward.
3.0
Sep 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule Great way to get your feet wet in tech support/IT world Before Teleperformance bought out TAG, the pay was awesome.

Cons

Training....or really lack thereof. You're tossed on the phones as quickly as possible. The health insurance was an utter joke. Working 12-15 hour shifts a day could really wear you out. The politics and favoritism were rampant. It wasn't what you knew but WHO you knew that got you the promotions. Agents were always in the dark (until the last minute) about projects closing and/or any other drastic changes going on with the company.

2.0
Sep 7, 2012

Look somewhere else

Recommend
CEO approval
Business Outlook

Pros

Great people to work with!

Cons

The pay and incentives is a joke as well as the benefits(you can't make a very good living working there)!!! Some of the management do a poor job of running things and there is a lot of favoritism involved when it comes to moving around or promotions! Their outlook on customer service is slim to none!! It's all about how many calls you take for the client you are working for and make sure that you are keeping calls short and sweet which means blowing off the customer most of the time. I felt a lot like an open door policy hardly exists and management as well as HR were too busy or took forever to get back with you about things. I have found a lot more satisfaction elsewhere than Teleperformance!

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