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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,401 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,401 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      3.0
      Apr 1, 2013

      TP is a good company to start with...

      Trusted advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with TP was indeed fun and GREAT! They are very lenient with the policy, as long as you're performing well, but that depends on your supervisor. TP environment is a GREAT PLACE to work with surrounded with nice people. You could even communicate somehow casually with your higher bosses... and usually they reach out on the people. It's fun... yeah.. fun to start your career with.

      Cons

      The only thing that TP should improve is the way they compensate their employees. Actually, the base offer is not competitive, besides agents tend to become demotivated every pay day knowing that after all the hardships and difficulties we've encountered on the account, you'll get paid as what?! Yeah... the account and the job nature itself is very TOXIC. The satisfaction level on the salary doesn't even met your stress level. Besides, with the incentives, it's too low as well...improve those qualifiers in order to get the incentives. Hell yeah,..

      2.0
      Mar 21, 2013

      Absolute insanity

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved the people that worked within the company, as most were just really easy going.

      Cons

      They did not pay enough. the moral was terrible. There is a team, titled, Work Force Management, whose sole purpose was to watch out call handle time. As I do understand the need to make sure that we are staying within the Client's expectation of a handle time, I do not understand the approach that Teleperformance takes on it. Work Force management sit in these super tall cubicles, facing the floor of representatives and superiors, shouting loudly to the people that they feel should be wrapping up a call or checking on a caller. Numerous times I have had complaints from customers about the volume of their voices. On another negative note, I overheard numerous supervisors discussing a recent meeting, entailing that they, as superiors, were not allowed to communicate with the representatives, unless it was on the call center floor, and only about the job. This was alarming, as I have always found that I work better when I feel respected in the work place, which entails being friendly with the superiors.

      4.0
      Mar 13, 2013

      enjoying while working with teleperformance

      International bpo(voice)
      Recommend
      CEO approval
      Business Outlook

      Pros

      good atmosphere to work, u will never stuck at one place, your performance will became ladder for u here

      Cons

      till now nothing is there

      avatar
      TP Response
      3y
      We're happy to hear that. Thank you for sharing your experience with us. All the best!
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