Is TP a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at TP have rated their employer with 4.5 out of 5 stars in 749 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open CSA - Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at TP .

Does TP pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 749 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13819) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2571) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1767 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1479 reviews)); "Good environment is good." ((in 1239 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1493 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 364 reviews)); "Poor communication and dropping classes with little notice" ((in 288 reviews))

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TP CSA - Customer Service Associate reviews

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4.5

90% would recommend to a friend

(749 total reviews)

Jorge Amar

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Work/Life balance

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Senior management

Customer Service Associate (CSA) employees have rated TP with 4.5 out of 5 stars, based on 749 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TP is rated 21% above average by Customer Service Associate (CSA) professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

749 reviews

3.0

Mar 22, 2017

work culture

Csa

Recommend

CEO approval

Business Outlook

Pros

salary on time work culture is average

Cons

bad management less salary bad cafetria no cab facility

TP Response

Your feedback is very alarming and we would like to know more from you, please share it via http://bit.ly/TPHR-Form so that we can properly conduct an investigation. Thank you.

5.0

Sep 26, 2015

Rehire

Csa

Recommend

CEO approval

Business Outlook

Pros

Tell us more about I've worked here before and loved it. I am now a rehire, my recruiter Mr. Eugene and Mr Brandon are awesome at the Hilliard, Ohio location. Also, give a good review for Ms. Carley and Ms Lynette for the secretary lady there at the front desk. They are both super friendly and awesome to interview with. I tend to have panic attacks when I job interview, but these people made me feel at home, and the good thing is not alot of companies promote from WITHIN, this will help!! And gives me a goal to set, for myself. I'll report back in a few months, after getting my CSA test passed..;) When I worked back in 2007, for this company, people were stealing lunches out of the break room. This time, I will keep it at my desk. I would absolutely love a recruiter position or a training position. This gives me a goal, starting from CSA. The call center, is a lot more cleaner this time around.

Cons

I'll report cons later, after I have been here again for a while. So far, so good.

TP Response

Thank you for your feedback. Your concern is very alarming as our company do not tolerate these incidents in the workplace. Hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for us to conduct an investigation.

2.0

Aug 28, 2015

Gap Job

Csa

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues, hard to think about anything else that was good

Cons

Too stressful, Vodafone customers are not the happiest. I understand why

TP Response

Thank you for taking time to give us a positive review. All jobs can be stressful at times but we ensure that we provide an avenue for our employees to relax and have fun.

Viewing 742 - 744 of 749 Reviews

Jobs at TP

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Ejecutivo Atención a Clientes para Importante Aseguradora | Descanso Fijo Domingo

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