Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,368 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,368 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13867) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (713) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,368 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17,368 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,368 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

17K reviews

3.0

Jun 29, 2026

Remote work opportunities overshadowed by lack of input

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home is a plus.

Cons

Changes campaign without notice. You have no say in the decision.

5.0

Jun 26, 2026

Accomplishing environment, but metrics can be stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

TP Response

4d

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

5.0

Jun 25, 2026

Crecimiento laboral y buenos horarios, pocos contras

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

horarios transportes crecimiento laboral experiencia

Cons

realmente no tiene tantos contras, depende mucho de la campaña que tengas para calificar los contras

TP Response

2d

👋🏻 Hola, gracias por tu comentario. 🤩 ¡Nos enorgullece que seas parte de la familia más TOP! 💥🤘🏻 ¡Saludos! #MadeForMore

Viewing 13 - 15 of 17,368 Reviews

Jobs at TP

Ejecutivo de Cobranza Bilingüe para California, US - Domingo Libre

Guadalajara

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TP

TP Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Remote work opportunities overshadowed by lack of input

Accomplishing environment, but metrics can be stressful

Crecimiento laboral y buenos horarios, pocos contras

Jobs at TP

TP reviews FAQs

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