TP Technical Support Representative reviews

4.1

75% would recommend to a friend

(530 total reviews)

Jorge Amar

Not enough data to show CEO approval

63% positive business outlook

Technical Support Representative employees have rated TP with 4.1 out of 5 stars, based on 530 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

530 reviews
3.0
May 4, 2017
Recommend
CEO approval
Business Outlook

Pros

-Its a good place to start your career.

Cons

-Its been like a jail to me. -You can observe racism in the company.

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TP Response
8y
We champion diversity and equality in our workplace, and we absolutely do not discriminate in terms of race or their status in society. Our goal is to see to it our employees our provide a positive experience with us while adhering to the standard rules and regulations set by the company. We'll make sure to conduct an investigation to avoid similar instances from happening again. Best regards.
1.0
Apr 22, 2017
Recommend
CEO approval
Business Outlook

Pros

- Stability. - The location is pretty suitable. - Basiclly will hire anyone.

Cons

- Very stressful job - Bad managment - Low salary -Shared computers - High call volume (only seconds between calls) - Excessive micromanagement (every minute is accounted for where you work) - All your calls are recorded and analyzed - Management treats you like a slave -You work 8.5 hours a day and you have to show up 30 minutes before to setup your station - You are required to stay overtime after 8.5 hours days if a call lasts longer than the end of your shift - Only 50cent salary increase after 12 months of working there - Expensive parking

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TP Response
8y
We are sorry to hear that you felt that way. We are committed to providing our employees a fun and professional working environment wherein they are treated well, given support, provided proper equipment and income while adhering to the standards the company has set. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.
2.0
Jan 16, 2017
Recommend
CEO approval
Business Outlook

Pros

You can gain customer service experience to advance your resume.

Cons

They value making money more than they do representing their clients.

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TP Response
9y
Sorry to hear that you felt this way. We value our employees and we always see to it that we fulfill our goal of providing exceptional customer service to our clients.
Viewing 514 - 516 of 530 Reviews

Glassdoor has 100,712 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.