There is VERY quick turnover of STLs and ETLs. Since starting there almost exactly two years ago, I have seen numerous ETLs and STLs come and go, with little warning or explanation as to why. It makes the entire environment of the store feel very unstable.
Rather than scheduling enough team members to operate smoothly, team members are often pulled from one work center to another in order to cover during breaks. This causes a ripple effect throughout other areas of the store, ultimately leading to unhappy guests and over-worked team members. In general, the store is constantly understaffed.
There is little incentive to be good at your job. Slow, rude, irresponsible, and unreliable team members seem to be "rewarded" for their behavior by being given too many second chances (after countless call-offs, for example) or by being scheduled during highly desirable, highly sought-after shifts - or perhaps by NOT being scheduled during undesirable shifts altogether. The best team members, for example, are usually the ones stuck working every Christmas Eve or every weekend closing shift.
Myself and other team members are often asked to informally train new team members even though we are not trainers, which is really not okay. If team members are expected to train other team members, they should get to carry the title (and maybe a raise) to go with it.
The system used for giving raises does not feel especially legitimate, and gives one the impression of being more for show than anything. Allegedly you are given a raise based on how you score in a number of different categories, which are presented to you during a yearly meeting with your TL. And yet, these "grades" given are often highly inaccurate depictions of reality, seemingly fabricated to justify a lower raise.
